Kunal Rahalkar
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Activity overview
Latest activity by Kunal Rahalkar-
Kunal Rahalkar created an article,
Quality Dashboard: How to Monitor and Improve Performance
IntroductionThe Helios Dashboard in the LivedCX Portal provides Quality and Analysts professionals with a clear, data-driven view of customer interactions. It combines key metrics, performance insi...
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Kunal Rahalkar created an article,
Using the Quiz Feature to Drive Knowledge & Performance
This video walks you through the Quizzes feature in LivedCX — a simple way to test your team knowledge. You’ll learn how to find your assigned quizzes, answer questions, and check your scores. But ...
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Kunal Rahalkar created an article,
Drive Performance with Challenges, Lottery and Badges
In this video, you'll learn how Challenges, Lottery and Badges work in LivedCX — a fun, gamified way to reinforce engagement and boost performance across your team. We'll show you how to view, acce...
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Kunal Rahalkar created an article,
Cooking Preferences
📘 Main Dashboard: Value Stream Performance & Cancellation Analysis Dashboard🧾 PurposeThe Value Stream Performance & Cancellation Analysis Dashboard delivers actionable insights into call efficiency...
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Kunal Rahalkar created an article,
QA Dashboard
Introduction As a Quality Analyst or Manager, you can use this dashboard to gain a clear and comprehensive view of agent performance, customer interactions, KPIs, and flagged quality issues. It hel...
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Kunal Rahalkar created an article,
Agent Trek
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Kunal Rahalkar created an article,
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Kunal Rahalkar created an article,
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Kunal Rahalkar created an article,
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Kunal Rahalkar created a post,
7 Popular Metrics to Improve & Measure Your Call Centre Performance
When managing a call center, you need to know the most effective ways to measure your agent’s performance, productivity and how well they’re satisfying your customers. Metrics provide a reliable m...