Kunal Rahalkar
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Articles
Recent activity by Kunal Rahalkar-
Quality Dashboard: How to Monitor and Improve Performance
IntroductionThe Helios Dashboard in the LivedCX Portal provides Quality and Analysts professionals with a clear, data-driven view of customer interactions. It combines key metrics, performance insi...
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Using the Quiz Feature to Drive Knowledge & Performance
This video walks you through the Quizzes feature in LivedCX — a simple way to test your team knowledge. You’ll learn how to find your assigned quizzes, answer questions, and check your scores. But ...
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Drive Performance with Challenges, Lottery and Badges
In this video, you'll learn how Challenges, Lottery and Badges work in LivedCX — a fun, gamified way to reinforce engagement and boost performance across your team. We'll show you how to view, acce...
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Cooking Preferences
📘 Main Dashboard: Value Stream Performance & Cancellation Analysis Dashboard🧾 PurposeThe Value Stream Performance & Cancellation Analysis Dashboard delivers actionable insights into call efficiency...
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QA Dashboard
Introduction As a Quality Analyst or Manager, you can use this dashboard to gain a clear and comprehensive view of agent performance, customer interactions, KPIs, and flagged quality issues. It hel...
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Agent Trek
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Agent - How to Provide Gamification Product Feedback
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Manager - How to Provide Gamification Product Feedback
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Team Leader - How to Provide Gamification Product Feedback